Easy IT Support. Expert Solution.
Proven Industry Experience
Customer Satisfaction
We Have Completed
Average Answer Time
Services Designed
for Your Success
Cost-effectiveness
We offer affordable IT solutions that help you reduce costs and improve your bottom line.
Innovative Technology
We stay up-to-date with the latest technology trends and offer innovative solutions that help you stay ahead of the competition.
Industry Expertise
We specialize in serving specific industries, such as healthcare, finance, or manufacturing, and offer tailored solutions that meet your unique needs.
Scalability
Our solutions are scalable and can grow with your business, ensuring that you get the most value out of your investment.
Silver Tech Assist
Because its never too late to learn tech
Making video calls
Sending emails & messages
Using smartphones & tablets
Online Shopping & Banking
Staying safe online
One-to-one help
No jargon Group lessons
Exploring AI - smart tools made easy
Solutions
Managed Services
• On-site visits for urgent issues
• Routine maintenance and system health checks
IT Consulting & Advisory
• Technology budgeting and planning
• Recommendations for productivity tools
Cyber Security
• Email filtering and phishing protection.
• Security patches, firewall management, and audits
Network Setup & Management
• Router, switch, and firewall configuration
• Network troubleshooting and performance optimization
Data Backup & Recovery
• Rapid disaster recovery solutions
• Backup testing and monitoring
Cloud Services
• Cloud storage solutions and file access
• Remote work support and VPN configuration
Hardware & Software Procurement
• Software licensing and renewals
• System setup and configuration
Email & Domain Services
• Email migration and troubleshooting
• Domain registration and DNS management
Monitoring & Reporting
• Monthly IT health reports
• Proactive issue detection
Solving IT challenges in every industry, every day.
Industry & Manufacturing
Transportation & Logistics
Healthcare
Banks & Insurance
Consulting Providers
Non-Profit
Innovating IT Solutions for a Smarter Business Future
ets is a Birmingham-based IT support provider committed to making technology simpler, safer, and more reliable for everyone — from home users to small businesses. Whether you’re dealing with a slow laptop, a network issue, or just need advice, we’re here to help you feel confident with your tech.
Our Mission
To provide friendly, fast, and affordable tech support with a personal touch — making technology stress-free and accessible for all. We believe technology should feel like a seamless extension of your team, not a hurdle.
Local & Reliable
We’re proudly based in Birmingham, serving the West Midlands and surrounding areas. As a locally owned company, we understand the needs of our community and offer both on-site and remote support tailored to your situation.
About Our Team
Technical Support Specialists
Our front-line experts handle all kinds of tech issues — from computer repairs to network diagnostics, software installations, and email troubleshooting. With patience and clear communication, they guide clients through problems big and small, making sure every fix is done right the first time.
On-Site IT Engineers
When you need face-to-face help, our mobile engineers are ready. Covering homes and offices across Birmingham and surrounding areas, they bring the tools and skills needed to handle hardware issues, printer setups, broadband problems, and more — right at your doorstep.
Remote Support Technicians
For fast, contactless service, our remote support team is just a call or click away. Using secure remote-access tools, they can quickly diagnose and fix most software and system issues without needing a visit — saving you time and minimizing downtime.
Systems & Network Admins
Behind the scenes, our infrastructure team ensures smooth-running networks, safe data backups, and efficient business systems. They manage cybersecurity, firewalls, and server environments to keep your systems secure and always online.
Customer Care & Scheduling
Our friendly client services team ensures every support request is handled quickly and with care. From booking appointments to following up on completed jobs, they keep our service seamless and stress-free — with a smile.
Why We’re Different
We believe in clear communication—no jargon, just straightforward English. Our pricing is transparent, with no hidden fees or surprises. As a Birmingham-based business, we take pride in our local expertise and are dedicated to serving the West Midlands. And because we know your time matters, you can always count on a fast response.
Trusted by Businesses Like Yours
Your Next-Gen IT Solution
Starts Here
We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.
Your benefits:
- Client-oriented
- Independent
- Competent
- Results-driven
- Problem-solving
- Transparent
What happens next?
We Schedule a call at your convenience
We do a discovery and consulting meting
We prepare a proposal